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FREQUENTLY ASKED QUESTIONS

[ FAQ ]  |  [ REQUEST A QUOTE ]


We are located at:
2050 N. Loop West, Suite 201
Houston, Texas 77018

Here at Capital Service, we aim to deliver the quality, affordability, and professionalism you come to expect from a well-established company specializing in the commercial and industrial cleaning business.
 Questions
1. Do I need to pay for a proposal bid?
2. Do I need to sign a long term contract?
3. Who provides the equipment and/or supplies?
4. What are our terms of payments?
5. Who do I contact when I have a problem or a request?
6. Can I trust Capital Services with the keys to my facility?
7. How big a site can we provide services to?

1. Do I need to pay for a proposal bid?

All bids are free of charge and are prepared to satisfy to your exact needs. Please contact us for a free quote at free-estimates@capserve.com.

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2. Do I need to sign a long term contract?

After accepting our bid for services, a one year contract is drafted only to make sure both parties are covered. A thirty day written cancellation clause allows for both parties to break the contract with or without cause at any time.

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3. Who provides the equipment and/or supplies?

Every job is different and every customer has different needs, therefore, whoever provides the equipment and/ or supplies dependents on the customer’s necessities. We as a janitorial company receive large volume discounts on all our products; therefore, we can pass the savings onto our customers when we provide the supplies.

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4. What are our terms of payments?

We send our customer an invoice every month for the services provided on the previous month and payments are expected on the first of the next month.

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5. Who do I contact when I have a problem or a request?

Capital Services specializes in customer service and provides every customer with a log book where it will have all the phone numbers of the area manager, area supervisor and lead supervisor.

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6. Can I trust Capital Services with the keys to my facility?

This is a question not often asked but is always in the back of everyone’s mind. We at Capital Services screen all of our employees with back ground checks, drug testing and more. We provide and keep proof of liability insurance and every employee is bonded and insured. We are also members of the Better Business Bureau and you can log into their web-site at www.bbbhou.org

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7. How big a site can we provide services to?

Capital Services can handle any size of a job, from as small as 500 to as big as over 1,000,000 square foot of cleanable space per day service. We have the resource to staff as many employees as needed at any given time. We provide services to any commercial and any industrial site in the state of Texas.

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